Quantitative results | Qualitative results | ID | |
---|---|---|---|
Question subject | Themes | Key quotes supporting the theme | |
Examination | |||
85% were very satisfied | Expectations regarding consultation and treatment effect | I was carefully and thoroughly examined…I think the chiropractor had a good overview after he had examined me. | 6 |
When she [chiropractor] told me that she wanted to see proof of the diagnosis, it made a lot of sense because the more confident she is, the more confident I become. | 3 | ||
15% were less satisfied | Expectations regarding consultation and treatment effect | The first consultation lasted 18 min…it gets too hurried. | 2 |
I wonder why I didn’t get that MRI earlier to find out if it was actually a disc herniation… just as a precaution. | 1 | ||
Information | |||
87% were very satisfied | Information about diagnosis and prognosis | It meant a lot to me that the chiropractor used a chart showing the whole body to explain how it was all related…it gives me a better insight into what is wrong. | 6 |
The chiropractor has been really good at explaining why it took so long…so there has been a really good dialogue. | 1 | ||
13% were less satisfied | Information about diagnosis and prognosis | I had hoped that he [chiropractor] was better at explaining how much it was supposed to hurt… | 2 |
So, I actually get very worried when the chiropractor just says I need to move as naturally as possible… I have not been happy with the chiropractor’s information level and have not always felt that I was in good hands. | 2 | ||
Treatment effect | |||
52% were very satisfied | Expectations regarding consultation and treatment effect | I had an expectation that she [chiropractor] would loosen me up so that I could walk again and get back to work and it has succeeded very well. | 6 |
Getting started with exercises made me get back up from my mental black hole… | 4 | ||
48% were less satisfied | Expectations regarding consultation and treatment effect | I was ‘cracked’ once, then we talked, and then I was out the door. Then I thought - okay, how is this going to be better. | 2 |
I was in the acute phase for a long time. It is only within the last month that I feel like it is starting to pay off. | 6 | ||
If I had taken some exercises earlier, I would probably be better off now. | 2 | ||
Overall management | |||
87% were very satisfied | Interdisciplinary collaboration | It’s important to me that there’s, like, a coordinator of it [the course of treatment] so I do not feel like I’m being thrown back and forth between my GP, physiotherapist and chiropractor. | 3 |
The chiropractor has said that, first, we will try this care package. Alternatively, if I continue to have pain every day, the chiropractor thinks we should talk to a surgeon. | 5 | ||
13% were less satisfied | Interdisciplinary collaboration | I do not have a sense that there has been communication between my doctor and my chiropractor. | 1 |
Expectations regarding consultation and treatment effect | I just had no personal chemistry with the chiropractor. We just didn’t get on well, which I think is a good and important thing - that you understand each other. | 2 |