A reporting culture | creating an organisational climate in which individuals are prepared to report beneficial outcomes as well as adverse events or errors. |
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A just culture | not total absence of blame or disregard of individual responsibility, but an atmosphere of trust in which individuals are encouraged to provide safety related information. |
A flexible culture | the skills and abilities of the individual are respected. |
A learning culture | there is willingness and competence to draw the appropriate conclusions from its safety information systems, and the will to implement reforms where their need is indicated. |