Non-punitive | Reporters are free from fear of retaliation against themselves or punishment of others as a result of reporting. |
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Confidential | The identities of the patient, reporter, and institution are never revealed. |
Independent | The reporting system is independent of any authority with power to punish the reporter or the organization. |
Expert analysis | Reports are evaluated by experts who understand the clinical circumstances and are trained to recognize underlying system causes |
Timely | Reports are analyzed promptly and recommendations are rapidly disseminated to those who need to know especially when serious hazards are identified. |
System-oriented | Recommendations focus on changes in systems, processes, or products, rather than being targeted at individual performance. |
Responsive | The agency that receives reports is capable of disseminating recommendations. Participating organizations commit to implementing recommendations whenever possible. |