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Table 8 Expectations of chiropractic care: assuring chiropractors are ‘Fit to practice’ responses to questions related to the chiropractor’s knowledge and experience; (n=544); n/a = not answered

From: Patients’ experiences and expectations of chiropractic care: a national cross-sectional survey

Statements Expected Did it happen?
Yes No n/a Yes No n/a
Q36. I expect that information about the chiropractor's qualifications and registration will be displayed in the clinic/available in leaflets/included on the practice website. 90% 8% 2% 95% 4% 2%
Q37. I expect that information about the chiropractor's experience (e.g. length of time in practice) will be displayed in the clinic/available in leaflets/included on the practice website. 76% 22% 3% 82% 13% 6%
Q38. I expect that information about the chiropractor's special interests or additional skills (e.g. soft tissue massage) will be displayed in the clinic/available in leaflets/included on the practice website. 69% 26% 5% 75% 17% 9%
Q39. I expect that information about how the chiropractor is maintaining/improving their professional knowledge (e.g. further training) will be displayed in the clinic/included on the practice website. 56% 38% 6% 59% 28% 13%
Q40. I expect that if my problem is not improving with chiropractic treatment and/or I have other health needs, the chiropractor will discuss referral to another healthcare practitioner. 86% 8% 6% 62% 18% 20%
Q41. I expect that, if necessary, and with my consent, the chiropractor will contact my GP. 87% 10% 4% 62% 20% 18%
Responses to statements related to patient feedback and complaints
Q42. I expect the chiropractic practice to have a clear system to enable me to provide confidential feedback (whether positive or negative). 76% 20% 4% 66% 18% 16%
Q43. I expect to be given information about the practice's complaints procedure. 54% 39% 7% 44% 38% 18%
Q44. I expect to be told about my right to refer a complaint to the General Chiropractic Council and be given the GCC's contact details. 51% 41% 9% 40% 40% 20%