Table 8 Expectations of chiropractic care: assuring chiropractors are ‘Fit to practice’ responses to questions related to the chiropractor’s knowledge and experience; (n=544); n/a = not answered
From: Patients’ experiences and expectations of chiropractic care: a national cross-sectional survey
Statements | Expected | Did it happen? | ||||
|---|---|---|---|---|---|---|
Yes | No | n/a | Yes | No | n/a | |
Q36. I expect that information about the chiropractor's qualifications and registration will be displayed in the clinic/available in leaflets/included on the practice website. | 90% | 8% | 2% | 95% | 4% | 2% |
Q37. I expect that information about the chiropractor's experience (e.g. length of time in practice) will be displayed in the clinic/available in leaflets/included on the practice website. | 76% | 22% | 3% | 82% | 13% | 6% |
Q38. I expect that information about the chiropractor's special interests or additional skills (e.g. soft tissue massage) will be displayed in the clinic/available in leaflets/included on the practice website. | 69% | 26% | 5% | 75% | 17% | 9% |
Q39. I expect that information about how the chiropractor is maintaining/improving their professional knowledge (e.g. further training) will be displayed in the clinic/included on the practice website. | 56% | 38% | 6% | 59% | 28% | 13% |
Q40. I expect that if my problem is not improving with chiropractic treatment and/or I have other health needs, the chiropractor will discuss referral to another healthcare practitioner. | 86% | 8% | 6% | 62% | 18% | 20% |
Q41. I expect that, if necessary, and with my consent, the chiropractor will contact my GP. | 87% | 10% | 4% | 62% | 20% | 18% |
Responses to statements related to patient feedback and complaints | ||||||
Q42. I expect the chiropractic practice to have a clear system to enable me to provide confidential feedback (whether positive or negative). | 76% | 20% | 4% | 66% | 18% | 16% |
Q43. I expect to be given information about the practice's complaints procedure. | 54% | 39% | 7% | 44% | 38% | 18% |
Q44. I expect to be told about my right to refer a complaint to the General Chiropractic Council and be given the GCC's contact details. | 51% | 41% | 9% | 40% | 40% | 20% |