Table 3 Characteristics of complaints - issue
Chiropractor (n = 543) | Osteopath (n = 76) | Physiotherapist (n = 520) | |
|---|---|---|---|
% | % | % | |
Complaint issue | |||
Performance Issues | 29.1 | 32.9 | 41.4 |
Procedures | 3.9 | 2.6 | 3.7 |
Treatment | 19.9 | 19.7 | 21.7 |
Communication | 1.1 | 0.0 | 2.1 |
Assessment / diagnosis | 1.3 | 1.3 | 5.6 |
Other performance | 3.0 | 9.2 | 8.3 |
Professional conduct issues | 68.1 | 67.1 | 52.5 |
Advertising / titles | 8.8 | 6.6 | 3.3 |
Sexual boundaries | 10.3 | 17.1 | 7.9 |
Fees / honesty | 10.7 | 6.6 | 8.3 |
Interpersonal behaviour | 9.4 | 10.5 | 8.7 |
Records / reports | 4.8 | 7.9 | 6.7 |
Other conduct issues | 24.1 | 18.4 | 17.7 |
Health Issues | 2.8 | 0.0 | 6.2 |