Complaints about chiropractors, osteopaths, and physiotherapists: a retrospective cohort study of health, performance, and conduct concerns

Table 4 Characteristics of complaints - regulatory outcome^a

	Chiropractor (n = 543)	Osteopath (n = 76)	Physiotherapist (n = 520)
	%	%	%
Regulatory Outcome ^{b c}
No regulatory action	61.6	56.8	70.0
Referral to another body	1.9	13.5	3.9
Caution, reprimand, fine, or undertaking	15.1	8.1	13.4
Conditions, suspension, or cancellation	21.3	21.6	12.7
Median time to resolution (interquartile range)	213 days (84-422 days)	123 days (67-410 days)	129 days (65-309 days)

^aRegulatory outcomes not included for NSW data
^bDoes not sum to 100% as the outcome was unknown for a small number of complaints
^cExcludes cases that were still open at the end of the study period (29% for chiropractors, 11.9% for osteopaths, 11.8% for physiotherapists)

ISSN: 2045-709X