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Table 1 Expert’s evaluation of the indicators during the third round

From: Developing key performance indicators for the Canadian chiropractic profession: a modified Delphi study

Indicator

Importance

Feasibility

Source of data

 

Median

Q1

Q3

Mean

SD

Median

Q1

Q3

Mean

SD

Mode

Measures related to utilization of care

           

Proportion of chiropractic patients with neck pain‡

10.0

10.0

10.0

9.7

0.6

9.0

8.0

10.0

8.7

1.5

Patients survey

Proportion of chiropractic patients with back pain‡

10.0

10.0

10.0

9.8

0.6

9.0

8.0

10.0

8.8

1.4

Patients survey

Proportion of chiropractic patients with headache

10.0

9.0

10.0

9.4

0.9

9.0

8.0

10.0

8.6

1.4

Patients survey

 Proportion of chiropractic patients with multiple musculoskeletal complaints

10.0

8.0

10.0

9.1

1.2

8.0

7.0

10.0

8.3

1.8

Patients survey

 Proportion of chiropractic patients with acute conditions

9.0

8.0

10.0

8.7

1.6

8.0

7.0

10.0

8.1

1.8

Patients survey

 Proportion of chiropractic patients with chronic conditions

10.0

8.0

10.0

9.0

1.3

8.0

7.0

10.0

8.4

1.5

Patients survey

 Number of visits per episode of chiropractic care

9.0

8.0

10.0

8.9

1.3

8.0

7.0

9.0

8.0

1.8

Chiropractors survey

 Proportion of third-party coverage per chiropractic service

9.0

8.0

9.0

8.4

1.3

9.0

7.0

10.0

8.3

1.8

Private Insurers

 Proportion of the population that has extended health benefits covering chiropractic care

9.0

8.0

10.0

8.7

1.4

9.0

7.0

10.0

8.3

1.9

Private Insurers

 Proportion of Canadians able to access chiropractic care

10.0

9.0

10.0

8.9

1.6

8.0

5.0

9.5

7.2

2.4

Population survey

 Numbers of health facilities that include chiropractors in the health care team

9.0

8.0

10.0

8.2

2.3

8.0

6.8

9.0

7.8

1.8

Chiropractors survey

Measures related to inter-professional collaboration

           

 Proportion of patients referred by a medical doctor

9.0

7.0

9.0

8.2

1.8

8.0

7.0

10.0

7.7

2.1

Chiropractors survey

 Proportion of family or community health teams (academic or non-academic) including a chiropractor†

9.0

8.0

10.0

8.5

1.4

8.0

7.0

9.0

7.8

1.7

Chiropractors survey

 Proportion of medical doctors with positive attitude towards chiropractors/chiropractic services†

8.0

8.0

10.0

8.3

1.8

8.0

5.0

10.0

7.5

2.1

Physicians survey

Measures related to education

           

 Number of hours spent on diagnosis during chiropractic education†

9.0

8.0

10.0

8.8

1.4

10.0

9.8

10.0

9.6

0.7

Education institution

 Number of hours spent on clinical training during chiropractic education

9.0

8.8

10.0

8.9

1.4

10.0

9.5

10.0

9.6

0.7

Education institution

Measures related to financial indicators

           

 Average cost per patient paid by Insurance coverage for chiropractic services†

8.0

8.0

10.0

8.5

1.3

9.0

8.0

10.0

8.7

1.5

Private Insurers

 Proportion of chiropractors that are satisfied with their job†

8.0

7.0

10.0

8.1

1.6

9.0

8.0

10.0

8.6

1.6

Chiropractors survey

Measures related to outcomes and quality of patient care

           

 Proportion of chiropractors providing evidence-based care

10.0

9.0

10.0

9.5

0.7

7.0

6.0

8.0

6.9

1.9

Chiropractors survey

 Proportion of chiropractors delivering patient-centred care

10.0

9.0

10.0

9.3

1.0

7.0

6.0

8.0

7.0

2.0

Chiropractors survey

 Proportion of chiropractic patients who receive an appropriate physical exam

10.0

9.0

10.0

9.2

1.1

7.0

5.0

8.0

6.3

2.3

Chiropractors survey

 Average proportion of chiropractic patients who receive first line recommendations (education. advice. self-care)

10.0

8.0

10.0

9.2

1.1

7.0

6.0

8.0

7.1

2.2

Chiropractors survey

 Proportion of chiropractors who advise patients to stay active. return to ADL and work early

10.0

9.0

10.0

9.3

1.0

8.0

6.0

8.0

7.2

2.2

Chiropractors survey

 Proportion of patients who receive advice to stay active. return to ADL and work early

10.0

9.0

10.0

9.3

1.0

8.0

5.0

9.0

7.2

2.3

Patients survey

 Proportion of chiropractors who provide advice on exercise & physical activity

10.0

8.0

10.0

9.2

1.0

8.0

6.0

9.0

7.3

2.2

Chiropractors survey

 Proportion of chiropractic patients who are satisfied with care

10.0

9.0

10.0

9.2

1.4

9.0

7.0

10.0

8.4

1.7

Patients survey

 Proportion of chiropractic patients who experience a significant pain reduction

9.0

9.0

10.0

9.1

1.2

9.0

7.0

10.0

8.2

1.7

Patients survey

 Proportion of chiropractic patients who experience a significant functional improvement

10.0

9.8

10.0

9.7

0.6

8.0

7.0

10.0

8.0

2.0

Patients survey

Proportion of injured workers who return to work within one month of chiropractic care

10.0

9.0

10.0

9.5

1.0

9.0

8.0

10.0

8.5

1.9

Worker compensation boards

Measures related to academic and research productivity

           

 Proportion of chiropractors involved in multidisciplinary research†

8.0

6.8

9.0

7.9

1.7

9.0

7.0

10.0

8.6

1.8

Chiropractors survey

 Proportion of chiropractic researchers who conduct clinical research†

8.5

7.0

9.3

8.2

1.6

10.0

8.0

10.0

8.8

1.8

Chiropractors survey

Measures related to marketing. professionalism and public perception

           

 Proportion of chiropractors who use X-rays for assessment and reassessment

9.0

8.0

10.0

8.5

1.9

8.0

7.0

10.0

7.7

2.2

Chiropractors survey

 Proportion of chiropractors that use unethical billing procedures

10.0

9.0

10.0

9.1

1.8

6.0

5.0

9.0

6.4

2.6

College of chiropractors

 Proportion of the population that perceives chiropractic care as valuable type of care

10.0

9.0

10.0

9.1

1.6

8.0

7.0

10.0

8.1

1.9

Population survey

 Proportion of the population that perceives chiropractors as credible healthcare

10.0

9.0

10.0

9.3

1.6

8.0

7.0

10.0

8.1

2.0

Population survey

 Proportion of the population who trust the chiropractic profession‡

9.5

8.0

10.0

9.0

1.6

8.0

7.0

10.0

8.1

2.0

Population survey

Measures related to regulation and legal matters

           

 Legislated scope of practice in every province†

10.0

8.0

10.0

9.0

1.5

10.0

9.0

10.0

9.6

0.8

College of chiropractors

 Number of provincial jurisdictions where chiropractors are recognized as healthcare professional by the healthcare system

10.0

9.0

10.0

8.9

1.7

10.0

9.0

10.0

9.2

1.4

College of chiropractors

Adverse events

           

 Proportion of chiropractic patients who experienced severe adverse events b

10.0

10.0

10.0

9.8

0.6

8.0

6.0

10.0

7.7

2.1

CCPA

 Proportion of adverse events needing urgent medical attention (e.g. hospitalization) ‡

10.0

10.0

10.0

9.7

0.7

8.0

6.0

10.0

7.5

2.3

CCPA

 Proportion of adverse events resulting in permanent impairment‡

10.0

10.0

10.0

9.6

0.8

8.0

6.0

10.0

7.6

2.3

CCPA

 Proportion of adverse events resulting in patient death‡

10.0

10.0

10.0

9.8

0.6

8.0

6.0

10.0

7.8

2.3

CCPA

  1.  > 90th percentile during round 2
  2. Importance score significantly higher than in round 2 (p < 0.05)
  3. CCPA: Canadian chiropractic protective association
  4. SD: Standard deviation
  5. Q1: First quartile
  6. Q3: Third quartile