Table 2 Prevalence and initial codes for top 20 most frequent words in “good points” free text box
Word | Number of cells with word | Code 1 | Code 2 | Code 3 | Code 4 | Code 5 | Code 6 | Code 7 | Code 8 | Code 9 |
|---|---|---|---|---|---|---|---|---|---|---|
Treatment | 1227 | Effective/happy/satisfied with/ impressed | Prompt | Explains/articulates | Confident about | Relaxed/not rushed | Professional | Diverse range of | ||
Feel (-ing) | 1059 | Listened to/asked how I’m feeling | Comfortable/welcome/safe/at ease/in control | Patient is important/valued | [Made me feel] positive/encouraged | Better [less pain, more capable] | Confidence/trust [in the chiropractor] | Problems explained | ||
Good | 1048 | All round | Advice | Information/explanations/communication/conversations | Appointment times | Treatment/approach | Understanding/knowledge | Reception staff | Sense of humour | Listener/bedside manner |
Problem(s) | 996 | Resolved/Reduced | Explained | Listens to/asks about/shows concern | Understands | Diagnosed/gets to the root | ||||
Friendly | 988 | Unspecified | Chiropractor | Atmosphere/Clinic/Service | Staff/team | |||||
Care | 867 | Chiropractor expresses | Satisfied with/can’t fault | Explains [treatment] | Feel cared for | Professional | Personalised/remembers me | |||
Chiropractor | 845 | Friendly | Knowledgeable/Informative | Listens/attentive | Professional/trust/honesty | Concerned/empathetic/caring/kind | Good/excellent/brilliant | Thorough | Gentle | |
Ease(s) | 828 | Makes [me] feel at | The pain/problem | |||||||
Excellent | 758 | Chiropractor | Care/Treatment | All round/unspecified/clinic | Service | Staff | Listener | Explanations | Advice | Results |
Professional | 717 | Unspecified | Chiropractor | Reception staff | Treatment/Service/approach | Attitude/manner | ||||
Pain | 601 | Resolved/helped/reduced | Explained | Understood | ||||||
Caring | 546 | Unspecified | Chiropractor | Staff | ||||||
Time(s) | 552 | Takes time to listen/explain | Convenient appointment | Prompt/run on time | ||||||
Understanding | 499 | Unspecified | My needs/problem/activities | Chiropractor | Receptionist/staff was | |||||
Thorough | 480 | History/Exam | Explanation | Unspecified/everything | ||||||
Always | 477 | Listens | Explains problem/informs | Feel at ease/welcome/ | Professional | Feel better after appointment/works | On time | Friendly/courteous/polite | ||
Back | 401 | Made feel better | Explained problem | |||||||
Everything | 397 | Explains [treatment/exam] | About the clinic/experience | Listens to/Understands | Checks/examines/treats | |||||
Service | 358 | Excellent/good | Personal | Friendly/caring/relaxing | Professional | Prompt | ||||
Explains | 354 | Symptoms/problem/pain | Treatment/procedures | Unspecified/everything |