Table 4 1st and 2nd order themes and codes
Thematic area | 1st order themes | 2nd order themes | Consolidated codes |
|---|---|---|---|
Good points | Satisfaction | Satisfied with care | Satisfied with treatment |
Experienced reduced pain | |||
Experienced improved function | |||
Felt confidence in their care | |||
Satisfied with staff | Felt confidence in practitioner | ||
Felt confidence in staff | |||
Unspecified satisfaction | |||
Felt valued as a person | Good logistical support | Convenient appointment times | |
Convenient location | |||
Prompt treatment/short waiting time | |||
Good emotional support | Felt listened to | ||
Empathy/caring expressed | |||
Personal needs understood/attended to | |||
Made to feel welcome | |||
Made to feel at ease | |||
Comfort | Physical comfort | Gentle treatment | |
Mental comfort | Friendliness | ||
Courteous staff | |||
Relaxed/not rushed | |||
Practitioner/staff sense of humour | |||
Professionalism | Professional communication | Explained problem | |
Explained diagnostic procedures | |||
Explained treatment | |||
Procedural professionalism | Thorough exam | ||
Thorough treatment | |||
Useful self-care plan | |||
Unspecified professionalism | |||
Areas for improvement | None | ||
Dissatisfaction | Dissatisfaction with care | Wanted more home care/advice/exercise | |
Wanted more soft tissue work | |||
Dissatisfaction with cost | Felt value lacking for money spent | ||
Would like chiropractic on the NHS | |||
Did not feel valued as a person | Poor logistical support | Appointment times not convenient | |
Waiting times too long | |||
Lack of safety | Felt clothing was inappropriate for situation | Felt exposed in gown | |
Felt exposed wearing underwear only for treatment | |||
Lack of audio privacy | Overheard personal details discussed by reception staff | ||
Overheard patients in other rooms | |||
Lack of cleanliness | |||
Lack of comfort | Poor logistics | Lack of car parking | |
Poor directions to clinic | |||
Poor infrastructure | Poor temperature control (too hot/too cold) | ||
Dilapidated/inappropriate structure/furniture | |||
Lack of facilities for less abled: stairs-only access, low chairs difficult to rise from | |||
Aesthetic/ancillary issues | Did not like décor | ||
Would like drinks/better selection of drinks | |||
Did not like type or volume of music played in reception | |||
Treatment attire | Difficult fasteners on gowns | ||
Sizes too big/too small | |||
Lack of professionalism | Poor professional communication | Lack of clear explanation of procedures | |
Lack of written explanation of home care | |||
Lack of complete history | |||
Lack of empathy | |||
Poor professional procedures | Appointments too short |