Table 3 Panel’s self-reported use, perceived clinical validity, and confidence concerning the patient-practitioner relationship (Round 1; n = 39)
Rank | Sub-set | Statement | Self-reported use (%) | Valid (%) | Confidence (%) |
|---|---|---|---|---|---|
Patient-practitioner relationship (k = 17 statements) | |||||
2 | Non-verbal behaviour | Being warm, confident, friendly, relaxed, and open during the appointment | 100 (n = 39) | 87.2 (n = 34) | 79.5 (n = 31) |
2 | Non-verbal behaviour | Using eye contact, smiling, caring expressions of support and interest to convey empathy and compassion | 100 (n = 39) | 87.2 (n = 34) | 76.9 (n = 30) |
2* | Using specific diagnostic approach | Providing effective reassurance via clear and understandable explanations | 100 (n = 39) | 87.2 (n = 34) | 71.8 (n = 28) |
4.5 | Using specific diagnostic approach | Examining the patient fully using appropriate therapeutic ‘hands on’ touch during the clinical examination | 97.4 (n = 38) | 87.2 (n = 34) | 76.9 (n = 30) |
4.5 | Person-centred care approach | Ensuring the patient feels listened to and heard (e.g., active listening or noting their responses) | 97.4 (n = 38) | 87.2 (n = 34) | 71.8 (n = 28) |
6.5 | Non-verbal behaviour | Not rushing or interrupting the patient; giving them time to tell their story | 94.9 (n = 37) | 89.7 (n = 35) | 66.7 (n = 26) |
6.5 | Person-centred care approach | Engaging in collaborative decision-making with patients (e.g., mutually agreed and flexible goals) | 94.9 (n = 37) | 82.1 (n = 32) | 66.7 (n = 26) |
8* | Person-centred care approach | Providing treatment choices and encouraging patients to choose option(s) if they so wish | 92.3 (n = 36) | 87.2 (n = 34) | 69.2 (n = 27) |
9.5 | Non-verbal behaviour | Using affirmative head nodding, forward leaning, open body postures/orientations | 89.7 (n = 35) | 84.6 (n = 33) | 69.2 (n = 27) |
9.5 | Person-centred care approach | Promoting the patient’s sense of relatedness and partnership with you (i.e., therapeutic alliance) | 89.7 (n = 35) | 82.1 (n = 32) | 64.1 (n = 25) |
12 | Person-centred care approach | Using verbal expressions of empathy, support, and language reciprocity (e.g., using the patient’s words/phrasing) | 84.6 (n = 33) | 92.3 (n = 36) | 69.2 (n = 27) |
12* | Person-centred care approach | Requesting the patient’s opinions and demonstrating you trust and respect them | 84.6 (n = 33) | 84.6 (n = 33) | 64.1 (n = 25) |
12 | Person-centred care approach | Individualising the interaction style according to a patient’s preference (e.g., collaborative or authoritative) | 84.6 (n = 33) | 87.2 (n = 34) | 59.0 (n = 23) |
14* | Using specific diagnostic approach | Providing a detailed, definitive, and confident diagnosis | 79.5 (n = 31) | 79.5 (n = 31) | 56.4 (n = 22) |
16 | Person-centred care approach | Adopting psychosocial talk or partnership statements (e.g., we, us, together) | 76.9 (n = 30) | 82.1 (n = 32) | 66.7 (n = 26) |
16 | Non-verbal behaviour | Applying different forms of touch (e.g., assistive touch, touch to prepare the patient, touch to provide information, touch to reassure the patient) | 76.9 (n = 30) | 76.9 (n = 30) | 66.7 (n = 26) |
16 | Using specific diagnostic approach | Asking questions about the meaning of the patient’s symptoms (i.e., what symptoms indicate to them) | 76.9 (n = 30) | 82.1 (n = 32) | 53.8 (n = 21) |