Table 8 Summary of panel’s agreement levels concerning the practitioner’s beliefs/characteristics (Round 2; n = 23)
Rank | Sub-set | Statement | Mean (S.D.) | [95% CIs] | Agreement levels | Panel consensus | Percentage Disagree |
|---|---|---|---|---|---|---|---|
3) Practitioner’s beliefs and characteristics (k = 11 statements) | |||||||
1 | Mindset/attitude | Remaining attentive and fully focused on the patient throughout the appointment | 4.87 (± 0.34) | [4.72, 5.02] | 87.0% Strongly Agree 13.0% Agree | Yes (100%) | 0% |
2 | Mindset/attitude | Being genuine and honest to instil a sense of trustworthiness and authenticity | 4.83 (± 0.39) | [4.66, 4.99] | 82.6% Strongly Agree 17.4% Agree | Yes (100%) | 0% |
3* | Mindset/attitude | Displaying a professional and caring (not only "curing") attitude | 4.78 (± 0.42) | [4.60, 4.96] | 78.3% Strongly Agree 21.7% Agree | Yes (100%) | 0% |
4.5* | Mindset/attitude | Being calm and compassionate throughout the appointment | 4.70 (± 0.56) | [4.45, 4.94] | 73.9% Strongly Agree 21.7% Agree | Yes (95.7%) | 4.3% (unsure) |
4.5 | Expertise/credibility | Clearly communicating your expectations (i.e., what you anticipate will occur) whilst administering care | 4.70 (± 0.64) | [4.42, 4.97] | 78.3% Strongly Agree 13.0% Agree | Yes (91.3%) | 8.7% (unsure) |
6.5 | Expertise/credibility | Administering treatments you expect to be effective | 4.61 (± 0.58) | [4.36, 4.86] | 65.2% Strongly Agree 30.4% Agree | Yes (95.7%) | 4.3% (unsure) |
6.5 | Mindset/attitude | Displaying self-confidence without appearing dismissive | 4.61 (± 0.58) | [4.36, 4.86] | 65.2% Strongly Agree 30.4% Agree | Yes (95.7%) | 4.3% (unsure) |
8* | Mindset/attitude | Creating a caring atmosphere (e.g., appear to have all the time in the world; ensure each patient feels like a priority) | 4.52 (± 0.59) | [4.27, 4.78] | 56.5% Strongly Agree 39.1% Agree | Yes (95.7%) | 4.3% (unsure) |
9.5 | Expertise/credibility | Demonstrating professionalism through your general appearance (i.e., being clean, tidy, smart, and presentable) | 4.48 (± 0.59) | [4.22, 4.73] | 52.2% Strongly Agree 43.5% Agree | Yes (95.7%) | 4.3% (unsure) |
9.5* | Mindset/attitude | Actively build rapport with each patient (e.g., discuss common interests/hobbies; enquire about their lives) | 4.48 (± 0.67) | [4.19, 4.77] | 56.5% Strongly Agree 34.8% Agree | Yes (91.3%) | 8.7% (unsure) |
11 | Expertise/credibility | Using indicators to display your expertise or credibility (e.g., qualifications, insurance, professional memberships) in reception/office, website, or correspondence. (n = 21)a | 4.00 (± 0.89) | [3.59, 4.41] | 33.3% Strongly Agree 38.1% Agree | No (71.4%) | 23.8% (unsure) 4.8% Disagree |